FAQ

  • FAQ

  • CAN I BUY MY TICKET IN ADVANCE?
    We recommend that you buy your ticket via our online shop at http://www.parisphoto.com/en/shop to benefit from reserved access for ticket-holders.

    WHAT ARE THE PRICES?
    • The weekly rate is valid on Thursday and Friday. It is 30 €
    • The weekend rate is valid on Saturday and Sunday. It is 32 €
    • The student rate is valid for students – 26 years old with proof of scholarity (valid student ID card). It is 15 €
    Rates are valid for one person, for one day

    ARE TICKETS EXCHANGEABLE AND REFUNDABLE?
    Tickets sold in cash and in the online shop are not exchangeable or refundable.

    ARE TICKETS VALID FOR SEVERAL DAYS?
    No, tickets are valid for one entry, one day (the day of your choice).

    IS ANY EXIT DEFINITIVE?
    Yes, if you leave the fair, you cannot reenter on the same ticket.

    IS IT MANDATORY TO PRINT MY TICKET?
    No, it is not mandatory to print your ticket for access control as long as you have saved it on your mobile phone/device.

    I HAVE NOT RECEIVED MY E-TICKET. WHAT TO DO?
    You must contact our customer service, before your visit, specifying your order and your contact details at boutique@parisphoto.fr

    ARE TICKETS NOMINATIVE?
    The tickets are not nominative and are valid for a single entry. The ticket number and QR code guarantee the uniqueness of passage at the control.
    The first person to present this ticket is considered the legitimate holder and will be granted admission.

    WHAT TIME DOES THE TICKET OFFICE OPEN?
    The ticket office opens upon the opening of the fair and closes 30 minutes before fair closing. You can buy your tickets on the same day or for another day.

    IS ACCESS TO PLATFORM CONVERSATIONS FREE?
    Access to the Platform is free and without reservation for all Paris Photo ticket-holders. Consult the Platform program at: www.parisphoto.com/en/platform

    IS ACCESS TO FILMS DISPLAYED AT mk2 GRAND PALAIS FREE?
    Access to Film sector displayed at mk2 Grand Palais is free for Paris Photo ticket holders.
    If not, tickets are available on-line through the mk2 website You can also buy your ticket on the spot at Paris Photo, from the mk2 Grand Palais ticket office (access Cours la Reine).

    WHO IS A BENEFICIARY OF THE REDUCED RATE?
    The reduced rate of 15 € is reserved exclusively for students – 26 years old. The student card will be requested at the entrance.

    DO YOU HAVE GROUP RATES?
    We provide special rates for students (over 10 students), please contact us at 01.47.56.64.75 or by email: entreprise@parisphoto.com

    WHO CAN ACCESS THE FAIR FREE OF CHARGE?
    Companions of persons with reduced mobility are offered free of charge as well as children under 12 years of age.

    IS THERE A CLOAKROOM?
    A cloakroom is located after the ticket office. The cost is 2 euros per item (subject to availability). In accordance with the Vigipirate Plan "alert attack" level, access to the Grand Palais is prohibited for suitcases, traveling bags and luggage larger than A3. Grand Palais security service may be required to make any arrangements it deems necessary without prior notice. We advise you, as far as possible, to not come to the fair with bulky baggage. The deposit is required for helmets, umbrellas and backpacks.

    WHAT ARE THE HOURS OF THE FAIR?
    Paris Photo opens from Thursday 8 November to Sunday 11 November 2018
    Hours are from noon to 8pm (7pm on Sunday)

    CAN I COME WITH MY BOOK PHOTO, PORTFOLIO,…?
    Your photographs will not be accepted at the fair and must be deposited in the cloakroom at the entrance.

    HOW TO BOOK A GUIDED VISIT AT PARIS PHOTO?
    You can book your free guided tour on our online shop www.parisphoto.com/shop
    Guided tours are offered by our partner Huawei. The visits are made by our specialized speakers of the agency Pont des Arts in French or in English.

    CAN I BOOK MY GUIDED TOUR ON SITE?
    It is not possible to book guided tours on site. These visits are on registration upstream of the fair.

    ARE THERE TOURS IN ENGLISH OR OTHER LANGUAGES?
    Paris Photo's general public visits are either in English or French according to the groups.

    WHERE DO THE GUIDED TOURS BEGIN?
    All public guided tours depart from the “Guided tour” meeting point, on the left as you enter through the main doors.

    HOW DO I GET TO PARIS PHOTO ON NOVEMBER 11?
    Please note that November 11 is a public holiday in France. Road traffic may be disrupted and some of the subway stations will be closed for part of the day. The nearest metro stations are Invalides (line 8 & 13) and Franklin D. Roosevelt (lines 1 & 9).
    The Champs-Elysées Rond-Point car park will not be accessible for part of the day. The closest car parks accessible on November 11 are: Tour Maubourg, François 1er, Concorde & Marbeuf.

    WHAT ARE THE MEANS OF TRANSPORT?
    Metro: lines 1 and 13 Champs-Élysées Clemenceau Bus: lines 28, 32, 42, 72, 73, 80, 83, 93

    IS THE FAIR ACCESSIBLE FOR THOSE WITH REDUCED MOBILITY?
    Yes, there is ramp to the left of the main entrance, Winston Churchill Avenue, which will allow you to access the fair through the main entrance of the Grand Palais.

    I LOST PERSONAL EFFECTS AT PARIS PHOTO
    We invite you to visit the Paris Photo Fair office in the Grand Palais. You can also send an e-mail to: info@parisphoto.com

    PREVENTION OF RISKS RELATED TO TICKET SCALPING
    Tickets cannot be reproduced, transferred or resold, under penalty of prosecution.
    In accordance with the legislation (article 446-1 of the Criminal Code), the resale of tickets a crime punishable by 6 months imprisonment and a fine of 7,500 euros.

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