FAQ

  • FAQ

  • CAN I BUY MY TICKET IN ADVANCE?
    We recommend that you buy your ticket via our online shop at http://www.parisphoto.com/en/shop to benefit from reserved access for ticket-holders.

    WHAT ARE THE PRICES?
    • The weekly rate is valid on Thursdays and Fridays. It is 30 euros
    • The weekend rate is valid on Saturday and Sunday? It is 32 euros
    • The student rate is valid for students – 26 years old with proof of scholarity (valid student ID card)
    Rates are valid for one person, for one day

    ARE TICKETS EXCHANGEABLE AND REFUNDABLE?
    Tickets purchased via the online shop or in cash via our ticket office are neither exchangeable nor refundable.

    ARE TICKETS VALID FOR SEVERAL DAYS?
    No, weekly tickets are valid for one entry, one day (the day of your choice) either Thursday or Friday. Weekend tickets are valid for one entry, one day (the day of your choice) either Saturday or Sunday. Student rate tickets are valid for one entry, one day, Thursday through Sunday.

    IS ANY EXIT DEFINITIVE?
    Yes, if you leave the fair, you cannot reenter on the same ticket.

    IS IT MANDATORY TO PRINT MY TICKET?
    Yes, it is imperative to print your ticket for access control.

    I HAVE NOT RECEIVED MY E-TICKET. WHAT TO DO?
    You must contact our customer service specifying your order and your contact details at boutique@parisphoto.fr

    ARE TICKETS NOMINATIVE?
    The tickets are not nominative and are valid for a single entry.

    WHAT TIME DOES THE TICKET OFFICE OPEN?
    The ticket office opens upon the opening of the fair and closes 15 minutes before fair closing. You can buy your tickets on the same day or for another day.

    IS ACCESS TO PLATFORM CONVERSATIONS FREE?
    Access to the Platform is free and without reservation for all Paris Photo ticket-holders. Consult the Platform program at: http://www.parisphoto.com/fr/programme-2017/la-plateforme-2017/

    HOW CAN I BUY A TICKET FOR THE FILM PROGRAM AT THE MK2 GRAND PALAIS?
    Tickets are available on-line through the mk2 website or directly at mk2 cinemas.
    You can also buy your ticket on the spot at Paris Photo, from the mk2 Grand Palais ticket office (access Cours la Reine°; You benefit from a preferential rate on-site (7,90euros) upon the presentation of your Paris Photo ticket.

    WHO IS A BENEFICIARY OF THE REDUCED RATE?
    The reduced rate of 15 € is reserved exclusively for students – 26 years old. The student card will be requested at the entrance.

    DO YOU HAVE GROUP RATES?
    We provide group and student rates, please contact us at 01.47.56.64.75 or by email: contact@parisphoto.com

    WHO CAN ACCESS THE FAIR FREE OF CHARGE?
    Companions of persons with reduced mobility are offered free of charge as well as children under 12 years of age.

    IS THERE A CLOAKROOM?
    A cloakroom is located after the ticket office. The cost is 2 euros per item (subject to availability). In accordance with the Vigipirate Plan "alert attack" level, access to the Grand Palais is prohibited for suitcases, traveling bags and luggage larger than A3. Grand Palais security service may be required to make any arrangements it deems necessary without prior notice. We advise you, as far as possible, to not come to the fair with bulky baggage. The deposit is required for helmets, umbrellas and backpacks.

    WHAT ARE THE HOURS OF THE FAIR?
    Paris Photo is open from Thursday 9 November through Sunday 12 November, 2017
    Hours are from noon to 8pm (7pm on Sunday)

    CAN I COME WITH MY PORTFOLIO,…?
    No, your portfolio is not accepted at the fair and must be deposited in the cloakroom at the entrance.

    HOW TO BOOK A GUIDED VISIT AT PARIS PHOTO?
    You can book your free guided tour in our online shop http://www.parisphoto.com/fr/paris/page/boutique Guided tours are compliments of Huawei, partner of the Fair. English and French language tours are led by speakers specialized in the arts from Pont des Arts. Registration for free guided tours begins in October.

    CAN I BOOK MY GUIDED TOUR ON SITE?
    It is not possible to book guided tours on site. Tours must be book in advance online.

    ARE THERE TOURS IN ENGLISH OR OTHER LANGUAGES?
    Paris Photo public tours are led in English or French according to the time slot requested.

    WHERE DO THE GUIDED TOURS BEGIN?
    Public guided tours depart from the Pont des Arts meeting point, inside the fair to the left of the main entrance.

    HOW DO I GET TO PARIS PHOTO ON NOVEMBER 11?
    Please note that November 11 is a public holiday in France. Traffic may be disrupted and certain subway stations and car parks (including The Champs-Elysées Rond-Point) will be closed for part of the day. The nearest metro stations are Invalides (lines 8 & 13), Franklin D. Roosevelt (lines 1 & 9) and Concord (lines 1, 8 and 12). The closest car parks accessible on November 11 are: Tour Maubourg, François 1er, Concorde & Marbeuf. Updates will be available on our Facebook account.

    WHAT ARE THE MEANS OF TRANSPORT?
    Metro: lines 1 and 13 Champs-Élysées Clemenceau Bus: lines 28, 32, 42, 72, 73, 80, 83, 93

    IS THE FAIR ACCESSIBLE FOR THOSE WITH REDUCED MOBILITY?
    Yes, There is ramp to the left of the main entrance, Winston Churchill Avenue, which will allow you to access the fair through the main entrance of the Grand Palais.. Elevators located under the central staircases allow access the upper floor.

    I LOST PERSONAL EFFECTS AT PARIS PHOTO
    A lost and found is located at the Fair Office at the Grand Palais. After the fair, please contact info@parisphoto.com

    PREVENTION OF RISKS RELATED TO TICKET SCALPING
    Tickets cannot be reproduced, transferred or resold, under penalty of prosecution.
    In accordance with the legislation (article 446-1 of the Criminal Code), the resale of tickets a crime punishable by 6 months imprisonment and a fine of 7,500 euros.

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